Privacy Statement

Our privacy assurance to you

Image Makers Gold Coast takes your privacy very seriously. We comply with the National Privacy Principles as according to the Privacy Act.

This policy and other privacy statements

This privacy policy explains how we collect personal information and how we maintain, use and disclose that information. It also provides some detail about your privacy rights along with our general rights and obligations and our policy in relation to the personal information we keep on record.

When you make contact with Image Makers Gold Coast via a variety of forms, including online orders, telephone orders, online enquiries, telephone enquiries and competitions, it is necessary for Image Makers Gold Coast to collect personal information with your consent, to enable Image Makers Gold Coast to conduct the relevant service requested by you. This information is kept securely on file by Image Makers Gold Coast.

You have the option to request that Image Makers Gold Coast do not use your personal information for future internal communication between Image Makers Gold Coast and yourself. You can adjust this by calling our Privacy Manager on 0411 391 793.

This privacy policy does not apply to parties that may be linked or associated with our website. Those website owners are responsible for the privacy of the information they collect and should be contacted directly for details of their privacy policies.

What information does Image Makers Gold Coast hold?

The types of information we keep on record will depend on the type of product or service requested by you.

Generally, we keep a record of information that identifies you, such as your name and address and other information provided by you including contact telephone numbers and email address. Whilst we may collect credit card details over the telephone or online for purchases, we do not record this information.

All information sought is required for our business purposes, which are detailed generally in this privacy policy, allow you to contact us. We do not actively seek to collect sensitive information (for example health information or information about your racial or ethnic origin), unless it is necessary for our business purposes. If we do have to collect sensitive information, we will do so in accordance with the National Privacy Principles and the Privacy Act. During the course of our relationship with you, we may gather information about you relating to all products and services that we provide to you. This information is used to help us form views about how we can improve our relationship with you.

How Image Makers Gold Coast collects your information

We collect and hold information about you when you: complete an online request or order; provide us with your email address; or access and use our services through our website. We also collect some statistical information about visitors, from our website (for example, the number of visitors, pages viewed, types of transactions conducted, time online and documents downloaded).

Some of this statistical information is collected by using cookies, but none of the statistical information we collect allows us to identify a visitor. We use this information to evaluate our website performance and continually improve our services. Other than statistical information, we do not collect any information about you through our website unless you provide the information to us. We also collect information over the telephone should you call Image Makers Gold Coast.

How may Image Makers Gold Coast use your personal information?

We use your personal information to: respond to your request or help us process your request for our products or services; effectively manage and administer all products and services we provide to you (for example we may use your email address to communicate with you about the services we provide to you); ensure our internal business operations are running smoothly which may include fulfilling legal requirements and conducting confidential systems maintenance and testing. When we request your information we may give more specific details about the way we use your information.

Will Image Makers Gold Coast disclose my personal information?

Under no circumstances will Image Makers Gold Coast share your personal information with third parties that are unrelated to Image Makers Gold Coast.

How Image Makers Gold Coast protects the security of your information

We take all reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. We provide the minimal level of security when you use our online products and services. Access to personal information is restricted to staff whose job purpose requires access. We require all staff to maintain the confidentiality of customer information.

Changes to our Privacy Policy

We may amend this policy from time to time. Changes to this policy will be communicated on this website.

What are your rights?

You need not give us any of the personal information about you in our communications with you. However, without that information, we may not be able to fulfill your request or provide you with an appropriate level of service.  

Information about our Products and Services

If you do not want the benefit of receiving information, special offers or exclusive opportunities about products and services which we think may be of interest or value to you, then please tell us. You can do this at any time by writing to us or telephoning us at the contact details listed at the end of this policy statement.

Access to your information

You can request access at any time to personal information we hold about you. We will process your request within 3 working days.

Correction of information

We try to ensure that all information we hold about you is accurate, complete and up-to-date. You must promptly notify us if there are any changes to your personal information. You may ask us at any time to correct personal information held by us about you, which you believe is incorrect or out-of-date. Your changes will be effective immediately. Image Makers Gold Coast can be contacted on 0411 391 793 from 9am to 5pm (EST), Monday to Friday, excluding Queensland and national public holidays.

ABN 53 109 337 637

Address: PO Box 212, Robina DC Qld 4226

Phone: 0411 391 793

Email: click here to go to the contact page to leave your message.